Privacy Policy
Last updated: September 2026
Who we are
Reach for Peace (“we”, “our”, “us”) is an online therapy practice founded by psychologist Dr. Lisha Jindal. This policy explains how we collect, use, store, and protect personal information when you use our website or book counselling services.
Information we collect
Depending on how you contact us, we may collect:
- Identity and contact details (name, phone number, email, preferred language/time zone)
- Booking and session details (package chosen, appointment times, attendance)
- Clinical information you share in sessions or intake forms (session notes kept confidentially)
- Payment or invoice references needed to confirm fees (card data is handled by the payment provider if used)
- Limited technical data when you browse the site (e.g. device/browser type, pages visited), if analytics are enabled
How we use your information
We use personal information to:
- Respond to enquiries and schedule sessions or fit calls
- Provide therapy and related professional care
- Send appointment reminders and service communications
- Process fees and maintain clinical/administrative records as required by professional standards
- Improve our website and services (in aggregated or de-identified form where possible)
Confidentiality
Therapy content is confidential in line with professional ethical guidelines for psychologists. We do not share your clinical information except:
- With your clear consent
- When required by law
- Where there is a serious risk of harm to you or others, in line with duty-of-care obligations
Sharing with third parties
We may use trusted providers for scheduling, video sessions, email, messaging (e.g. WhatsApp), payments, or website hosting. They process data only as needed to provide their service. We do not sell your personal information.
Data retention and security
We keep records only as long as needed for care, legal, and professional obligations, then delete or securely archive them. We use reasonable technical and organisational measures to protect information; no method of transmission or storage is 100% secure.
Your choices
You may ask to access, correct, or update your information, or request deletion where that does not conflict with legal or professional record-keeping duties. Contact us using the details below.
Children
Our public booking flows are aimed at adults. If a minor needs care, a parent or legal guardian should contact us directly so we can discuss appropriate consent and process.
Updates
We may update this policy from time to time. The “Last updated” date at the top will change when we do.
Contact
For privacy questions or requests, email admin@reachforpeace.in.